TQStarling Launches AI Control Tower Services to Help Enterprises Operationalize AI Governance at Scale

ServiceNow Premier Partner combines AI governance expertise with a ServiceNow Validated Risk Practice to help organizations move from AI policy to execution

NEW ALBANY, OH, UNITED STATES, October 9, 2026 /EINPresswire.com/ -- TQStarling, a ServiceNow Premier Partner, today announced the launch of its AI Control Tower services, a specialized offering designed to help enterprises operationalize AI governance using ServiceNow AI Control Tower.

As organizations rapidly adopt generative AI, AI agents and other advanced AI capabilities, many are finding that technology adoption is moving faster than the governance structures required to manage it. AI policies may exist, but organizations often lack a complete inventory of AI assets, clearly defined ownership, consistent risk classification, operational controls, approval workflows and the ability to demonstrate compliance and value.
TQStarling’s AI Control Tower services are designed to close that gap.

Rather than beginning with technology configuration, TQStarling starts with the enterprise operating model for AI governance. The company works with business, technology, risk and security leaders to establish the governance structures required to make ServiceNow AI Control Tower an effective system for managing AI across the enterprise.

“AI governance cannot live in a policy document or a steering committee. It has to become part of how the enterprise actually operates,” said Tim Harris, Founder and CEO of TQStarling. “ServiceNow has created the platform organizations need to establish control and visibility across enterprise AI. Our role is to help clients build the operating discipline around it, so they can move faster with AI while maintaining the governance, accountability and oversight the enterprise requires.”

From AI Policy to Operational Governance
TQStarling’s approach is built around four stages:

Govern
Define governance objectives, scope, accountability, decision rights, executive alignment and the operating model for enterprise AI.

Understand
Establish an AI inventory taxonomy, ownership model and intake process that defines what constitutes an AI system, model, agent, dataset or other governed AI asset.

Operationalize
Translate governance requirements into working ServiceNow processes, including lifecycle workflows, risk classifications, approval chains, curated control libraries, attestations, oversight mechanisms and executive reporting.

Scale
Expand governance across the enterprise through integrations, automation, observability, ROI measurement and governance of increasingly autonomous

AI systems and agents.
The service is designed to address a common challenge TQStarling sees among enterprises adopting AI: organizations often invest in governance technology before establishing the program that technology is expected to support.

“Successful AI governance is fundamentally an operating model and risk management challenge,” said Melissa Bouchard, VP, Strategy at TQStarling. “Organizations need to know what AI they have, who owns it, what level of risk it represents, which controls apply and what happens when something falls outside acceptable boundaries. Once those foundations are clear, ServiceNow can make governance repeatable, measurable and scalable. That is where AI Control Tower becomes much more than an inventory. It becomes part of the enterprise risk and governance infrastructure.”

Built on TQStarling’s Validated ServiceNow Risk Expertise
TQStarling is a ServiceNow Premier Partner with a ServiceNow Validated Practice in Risk, Resilience and Sustainability, reflecting demonstrated expertise and delivery capabilities across the ServiceNow Risk portfolio.

That risk foundation plays a central role in the company’s AI Control Tower offering. TQStarling brings experience across Integrated Risk Management, governance and compliance, business continuity, operational resilience, third-party risk and enterprise risk to the emerging discipline of AI governance.
The result is an approach that connects AI governance to the broader enterprise risk environment rather than treating it as a standalone technology initiative.

TQStarling helps organizations translate AI governance principles and regulatory requirements into operational ServiceNow artifacts, including risk-tiered intake processes, RACI models, approval workflows, control libraries, attestations, AI asset inventories and management dashboards.
The company has also developed industry-tuned governance approaches to help organizations determine which AI assets require oversight and which regulatory and control frameworks are applicable to their environment.

Start With Readiness
As part of the offering, TQStarling has introduced an AI Control Tower Readiness Assessment designed to help organizations determine whether their governance environment is ready to operationalize ServiceNow AI Control Tower.
The assessment evaluates organizational maturity across key dimensions including ownership, intake, AI inventory, policy, risk alignment, workflows, platform maturity and reporting visibility.

Organizations receive a maturity score, identification of key governance gaps and recommended priorities for moving forward.
“Our objective is not to tell every organization they need a massive transformation program,” Harris added. “It is to establish the minimum governance foundation required to move safely, prove value and then scale. The enterprises that get this right will be able to adopt AI more aggressively because they will have the mechanisms to understand and manage the risk.”

TQStarling’s AI Control Tower services and readiness assessment are available now.

To learn more or complete the AI Control Tower Readiness Assessment, visit tqstarling.com/aict.

About TQStarling
TQStarling is a ServiceNow Premier Partner focused on compressing time to value for enterprise transformation. The company combines senior-led consulting, specialized ServiceNow expertise, AI capabilities and practical execution to help organizations turn complex transformation initiatives into measurable business outcomes.

TQStarling holds a ServiceNow Validated Practice in Risk, Resilience and Sustainability and provides capabilities across ServiceNow Risk, Integrated Risk Management, AI and Automation, IT Service Management, Customer Service Management, Field Service Management, Security Operations and other enterprise workflows.

TQStarling’s approach is built around connecting strategy to execution, helping organizations accelerate transformation without sacrificing the governance, security and oversight required by the enterprise.

Tim Harris
TQStarling
+1 805-341-6007
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